Refund Policy

Payment processor

Waffo processes checkout, subscription, cancellation, and payment refunds. Contact the support channel shown in the product before opening a payment dispute so we can match the payment to the correct order and paid period.

Waffo checkout and credit purchases remain behind the project's release gate until the store, products, webhook, and support channel are verified. This policy applies to paid credits issued after the project opens checkout.

Generation failures

Each project must state its generation credit cost. A known failure, including a confirmed quality or delivery failure, releases that reservation once. The provider cost and usage record remain retained for reconciliation. An unknown provider result remains pending verification; it is not automatically retried or refunded.

Payment refunds and subscriptions

Full payment refunds revoke the credits that came from that payment. Credits already consumed or reserved, and refunds involving expired-credit compensation, may require manual review before the source and its related records are changed. Partial refunds are not automatically prorated into usable credits. Subscription cancellation stops a future renewal and does not retroactively remove a paid period unless the payment is refunded.

Credit validity

One-time credit pack validity and subscription expiration follow the project's published pricing policy. Unused credits do not become cash and do not transfer between accounts, except where a required legal remedy applies.

Legal rights and contact

Nothing in this policy limits mandatory consumer rights. For support and refund requests, contact support@rumplestiltskin.app. This policy may be updated with the effective date above.